This is an exciting opportunity for an experienced Customer Service Manager to lead a team of Customer Support Analysts on a busy, B2B SaaS helpdesk in Surrey.
Our client is a market-leading software business operating both in the UK and the US, serving customers both at SME and Enterprise level. Over the last 10 years, they have grown year-on-year and now have some of the world’s biggest brands using their products.
Growth for the next 2 years is set to treble and this is a brand-new role that will help enable this expansion across 3 UK offices and 2 in the US, meaning the opportunity for personal progression is outstanding.
As our successful Support Manager, you will be a super-organised, motivational leader with proven experience managing and developing a Support or Customer Service team, including designing, and implementing KPI’s and dashboards. You will be a highly efficient individual with experience conducting 121’s and annual team reviews and be passionate about developing people.
You will be a Customer Service expert with a proven record with tasks such as complaint resolution, customer retention and root cause analysis with a natural drive to maximise customer experience - including seamlessly onboarding new customers.
So, if you are an experienced Customer Service Manager with an eye for detail and a super-positive, can-do attitude, we want to hear from you.
Keywords: Support Manager, SaaS Support, Software-as-a-service, Onboarding, Team Management, Leadership, People Development, Customer Experience, Customer Success.