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BBBH2468 - Customer Success Manager / Account Manager - SaaS

Reference: KN BBBH2468 |04 Jun 2020|Full time|£35K - £40K Basic (£70K - £80K OTE)

Job Description

Manchester City Centre

*Video Interviews and Remote Onboarding process in place*

S-SA have an exciting opportunity to recruit a Customer Success Manager for a rapidly growing, successful technology company who are scaling and improving their customer retention strategy. Their SaaS product is highly relevant in current times and has led to them receiving VC-investment and several recent contract wins.

This is an exciting role for an experienced Customer Success Manager / Sales Account Manager to work in their Manchester office alongside a tech team of 4 as they look to grow the North West presence in 2020, working in conjunction with the established team in the South West.

If you are a target-driven, Customer Success Manager with an enterprise software sales background, who thrives on working closely with clients to understand their business aims and improving the customer journey then we want to hear from you.

Career progression opportunities with this business are second to none, with a proven 'promote from within' policy and huge growth plans for 2020, meaning this role will only grow - quickly.

As our ideal Customer Success specialist, you will be a highly driven, Account Manager with an outstanding track record of managing a varied retention book of happy customers and proven solution-selling skills within a B2B Software / SaaS company. You will love maximising customer retention by advising customers to ensure they realise the full value of their product investment, whilst also driving increased revenue within the existing customer base by identifying cross and upsell opportunities.

Experience within a technology environment (SaaS, PaaS or cloud-based software product) is important so you can pick the product up quickly and engage in meaningful discussions with all members of the product division. Also, experience with Customer success tools such as Gainsight would be highly beneficial.

Skills: Customer Success, Cloud, Technology, SaaS, Software, Sales, Selling, Cross-Selling, Up-Selling, Account manager, Project Management, Product Knowledge, Software, Account Planning, Forecasting, Sold, Targets, Revenue, Retention Book Management, Gain Sight.

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