We have an exciting opportunity for a talented 1st Line IT Support Engineer (Windows Server) to join my client, a fast-paced, growing IT Managed Services company based in Rugby, Northamptonshire. You will become a key member of their busy helpdesk team. As a 1st Line Support Engineer, you will act as the initial point of contact on my client’s IT helpdesk, working to and meeting SLA response and resolution targets for their customers IT issues.
As an ideal candidate for this fantastic IT support opportunity, you will have a minimum of 1 years’ recent employment in a technical service desk role environment supporting multiple external or internal users, via telephone and remote access. It is essential that as a 1st Line Support Analyst, you will have excellent interpersonal skills, with a confident and organised personality and you will always be committed and driven to deliver excellent customer service.
As a Technical Support Engineer, you will have the ability to demonstrate recent practical experience and a solid understanding of troubleshooting, supporting, and administering: Windows Server, Active Directory, Group Policy, and DNS. My client would also expect experience with Windows XP/7/8, and Microsoft Office. Experience with VMware would also be highly beneficial.
As a passionate IT Support Engineer, you will have the ability to work under pressure, multitask and organise priorities, and you will have the ability to take ownership of issues and work to tight timescales.
Experience of using remote management and monitoring software, and technical troubleshooting and support of Symantec Backup Exec, Veeam, would also be very handy, as would certifications in ITIL, Microsoft, VMware, Citrix etc.
Skills: IT Support, Managed Services, Exchange, Windows Server, Helpdesk, Field Support, Implementations, Microsoft, Windows, Virtualisation, Office365, Remote Support, 1st Line, 2nd Line Support, MCITP, MCSE / MCSA, Active Directory / AD.