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Infrastructure Support

Application Support Analyst – ERP

Job Category: Infrastructure Support
Job Type: Permanent
Job Location: Hertfordshire
Salary: £25K - £35K

Job Description

Salary | £28K – £30K

Brilliant opportunity for an ERP/Application Support Specialist, to work with a leading distribution organisation in St. Albans as part of their busy IT team and take overall ownership of their enterprise resource planning capability.

Our client has a brand-new, highly impressive warehousing facility and works alongside leading high street brands to design, promote and distribute their products. Due to unprecedented success, they are undergoing rapid growth.

They use a bespoke, Visual ERP system but experience in this specific ERP is not necessary – more importantly, you are an Application Support/Software Support Analyst with experience across any major system (Dynamics, SAP, Navision, Oracle, Infor, Epicor, etc.) along with an understanding of SQL – not necessarily to programming level, but the more in-depth the better.

Experience working with WMS (Warehouse management system) and in an SCM (supply chain management) environment would be highly advantageous.

As our successful ERP Support Analyst, you’ll have experience supporting internal users via an ERP ticketing system and have a strong passion for customer service and delivery. You will also have strong communication skills and a natural ability to deal with stakeholders of all levels – from gathering requirements and issues from users on the shop floor to presenting solutions and findings to Directors. It is also essential that you have strong analytical skills, as part of your role will involve conducting ‘performance reports’ – analysing weekly and monthly ERP tickets and reporting the common faults and updates back to the Vendor.

Having placed many IT support staff with this business over the years, we can testify that this is a fantastic career opportunity for someone who is passionate about tech and keen to pursue a long-term career within a people-focused employer.

Keywords: ERP Support, Application Support, Software Support, IT Technician, SQL Analyst, Data Analyst, ERP, Visual, WMS, SCM, Ticketing, Reporting, Service Desk, Help Desk.

Job Application

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